Initially, Cloud worked with Safety's stakeholders to understand their, and their independent agent networks, needs for a library of assets for social media posts. We built a tool with which agents could obtain visuals and messages to share under their own social media accounts in order to promote awareness of important insurance-related topics and awareness of their agency's ability to help customers.
Cloud applied tried-and-true user interface patterns for faceted search to their specific needs, within a presentation that promoted the Safety Insurance brand both to online prospects and to agents.
The Cloud team advised Safety managers in video and image asset optimization for the social media format, and trained them in use of a CMS built to back the taxonomy of categories and tags needed to promote insurance topics online.